Rules for buying and selling goods in the craftovia.com online store.
1. General provisions
1.1. These rules for buying and selling goods (hereinafter "Rules") are a legally binding document for the parties, which sets out the rights and obligations of the Buyer and the Seller, the conditions for the purchase and payment of goods, the delivery and return of goods, the liability of the parties, and other provisions related to buying and selling goods on the www.craftovia.com online store.
1.2. By placing an order, the Buyer confirms that they agree to these Rules.
1.3. The agreement between the Buyer and the Seller is deemed to be concluded from the moment the Buyer, after having formed a shopping cart on the online store, provided the delivery address, selected the payment method, and familiarized themselves with the Rules, clicks the "Pay" button.
2. Protection of personal data
2.1. When ordering goods, the Buyer must provide their personal data necessary for the proper fulfilment of the order in the information fields provided by the Seller: name, surname, delivery address, phone number, and email address.
2.2. By confirming the order, the Buyer agrees that the personal data provided in paragraph 2.1. will be processed for the sale of goods and services in the online store and for the Seller's business analysis purposes.
2.3. By agreeing that the Buyer's personal data will be processed for the purpose of selling goods and services in the Seller's online store, the Buyer also agrees that informational messages necessary for the fulfilment of the order will be sent to the email address provided by the Buyer.
2.4. By registering on the online store and ordering goods, the Buyer undertakes to keep the login data confidential and not disclose it to anyone.
2.5. The Seller undertakes not to disclose the Buyer's personal data to third parties, except when required by competent State institutions in cases specified by the laws of the Republic of Lithuania or with the separate written consent of the Buyer.
3. Buyer's rights and obligations
3.1. The Buyer undertakes to pay the agreed amount to the Seller for the ordered goods and to accept them.
3.2. The Buyer must provide full and accurate information in the payment form.
3.3. If the Buyer's data provided in the purchase form changes, the Buyer must inform the Seller immediately.
3.4. The Buyer has the right to return the goods in accordance with the provisions set out in the Return Policy (Read more here).
3.5. By placing an order on the www.craftovia.com online store, the Buyer agrees to these rules for buying and selling goods and undertakes to comply with them.
4. Seller's rights and obligations:
4.1. The Seller undertakes to provide the Buyer with the opportunity to use the services of the online store and order any goods sold therein, and to deliver them to the Buyer's specified address within the delivery terms specified in the goods delivery terms.
4.2. In case of unforeseen circumstances preventing the execution of the order, the Seller undertakes to offer a similar item, if possible, and in case of refusal by the Buyer, to refund the money within 7 (seven) days to the Buyer's specified account.
4.3. The Seller has the right to temporarily suspend the online store's activities without warning the Buyer in order to perform updates.
4.4. The Seller has the right to terminate the purchase and sale agreement (cancel the order) without prior notice to the buyer if the Buyer does not comply with the payment procedures for the goods and other conditions specified in these Rules.
4.5. The Seller undertakes to keep the Buyer's personal data secure and comply with the Privacy Policy.
5. Ordering goods, prices, payment terms, deadlines.
5.1. The prices of the goods are indicated in euros. VAT is included in the price. VAT invoices are issued in euros. Product delivery fees are not included in the prices on www.craftovia.com.
5.2. In the online store, the Buyer can make purchases 7 days a week, 24 hours a day.
5.3. Orders are accepted only using the online store www.craftovia.com.
5.4. The Buyer undertakes to pay for the order within 2 (two) calendar days from the order confirmation date. The package is prepared only after receiving payment for the goods.
5.5. If the Buyer fails to make payment within 2 calendar days, the order is canceled.
5.6. Orders can be paid for in various ways: credit card, PayPal.
6. Delivery of goods
6.1. We deliver goods that are in stock within 5-7 business days. We deliver goods that are carried out on a special order within the agreed time.
6.2. The Buyer undertakes to provide an accurate delivery location for the goods.
6.3. The Buyer undertakes to accept the goods himself/herself. In the event that the Buyer cannot accept the goods himself/herself, but the goods are delivered to the specified address, the Buyer does not have the right to make claims to the Seller regarding the improper delivery of the goods to the wrong person.
6.4. The goods are delivered in various ways, which are indicated in the DELIVERY tab of the online store. You can find more information about delivery methods here.
6.5. In all cases, the Seller is released from liability for the delivery of goods if the goods are handed over to the Buyer or a third party specified by the Buyer.
6.6. The Buyer must immediately inform the Seller if the shipment is received in damaged packaging, if unsolicited goods are received, or if the quantity of goods received is incorrect or incomplete.
7. Product quality and warranties.
7.1. All information about products sold on the online store www.craftovia.com is provided in the product description for each item.
7.2. The color of products may differ slightly depending on the Buyer's monitor.
7.3. The Seller may provide specific warranties for different types of products, which are stated in the product description along with the warranty period and other conditions.
8. Returns and exchanges.
8.1. Returns are processed in accordance with Order No. 217 of the Minister of Economy of the Republic of Lithuania of June 29, 2001, “On Approval of Rules for the Return and Exchange of Goods”.
8.2. The returned item must be fully assembled. You are responsible for ensuring that the item is fully assembled and properly packaged. If the item is not fully assembled and properly packaged, we or our representative have the right to refuse the return.
8.3. The item must be returned in the same packaging in which it was delivered. The packaging must be undamaged, clean, properly prepared, and sealed.
8.4. Returns are processed in accordance with the Return Policy. For more information, click here.
9. Sending information.
9.1. The Seller sends all informational and direct marketing messages to the email address provided by the Buyer in their registration form.
9.2. The Buyer sends all messages and inquiries to the Seller using the contact information provided by the online store. This information can be found here.
10. Final provisions.
10.1. These terms and conditions of purchase and sale are created in accordance with the laws and regulations of the Republic of Lithuania.
10.2. All disputes arising from or related to the purchase and sale agreement between the Buyer and the Seller are resolved through negotiations. If a resolution cannot be reached, the disputes are resolved in accordance with the procedures established by the laws of the Republic of Lithuania.